Recent content by Iron21

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    Combination of non probability and probability sampling

    My study is based on finding the impact of customer satisfaction on firm revenue. I want to generalise the results to only the long term consumers. As they have been my long term customers and a considerable amount of information could be gathered from them. But I'm worried about just using...
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    Combination of non probability and probability sampling

    Can I use purposive sampling to select customers from a store of population size 200. And then employ simple random sampling to randomly select 100 participants from the 200 customers as my sample? My study is quantitative and wanted to know if they will be a high degree of biasing and...
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    Data analysis test?

    Okay. You are correct. Will conduct the Kendall's test and let you know if I have any problems or questions. Thank you for your help
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    Data analysis test?

    I want to measure the impact of customer service on business productivity. Both variables are categorical( 5 point likert scale). My sample size is 100. What will be the best test suited to determine the impact?
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    Type of statistical test?

    Yes correct, only 3 columns. Okay performance is a broad name and refers to many aspects. When I say performance I mean financial performance of the business. I'm trying to see which one 'customer service' or ' product quality' is negatively impacting the profits( financial performance) of the...
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    Type of statistical test?

    Each row represents each Participant. Total are 120 observations. My research question is to find out if customer service(5 point likert scale) or product quality(5 point likert scale) is having a negative impact on the performance(5 point likert scale) of the business? Independent variables are...
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    Type of statistical test?

    I am trying to measure if customer service or product quality is having an impact on performance. I am not sure what test to use? The questionnaire are all likert scale type questions with 5 level options like: strongly agree, agree, neutral etc. I was thinking of using chi square test since...