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  1. M

    Normalizing negatively skewed Likert data

    Hi Karabiner, Thanks for your thorough response! I meant that I have 4 separate variables, each containing multiple items. The score for one variable is measured by taking the average of the 7-point Likert scale score of the items belonging to that variable. I need to run multiple One-Way...
  2. M

    Normalizing negatively skewed Likert data

    Dear all, I'm researching whether several chatbot-aided online shopping scenarios have a different effect on one's customer experience and satisfaction. All data is acquired through the use of a survey which is attached to my experiment. Customer experience is measured using four variables, all...