Data analysis test?

#1
I want to measure the impact of customer service on business productivity. Both variables are categorical( 5 point likert scale). My sample size is 100. What will be the best test suited to determine the impact?
 

staassis

Active Member
#2
Both variables are not categorical ("yellow", "green", "blue") but rather ordinal ("analyst" < "associate" < "vice-president" < "managing director"). Potentially useful statistical techniques are non-parametric association measures (as well as the corresponding tests): Kendall's tau and Spearman's rho.
 
#3
Both variables are not categorical ("yellow", "green", "blue") but rather ordinal ("analyst" < "associate" < "vice-president" < "managing director"). Potentially useful statistical techniques are non-parametric association measures (as well as the corresponding tests): Kendall's tau and Spearman's rho.
Okay. You are correct. Will conduct the Kendall's test and let you know if I have any problems or questions. Thank you for your help