More than one value in a single cell

#1
Hi everyone,
After transferring data from qualtrics to spss, it turned out I have got more than 1 response to a question in a single cell, which makes no sense. What is wrong?
For example, there should be a response between 1 and 5 (i.e. 4) but I get numbers like 109, 114, 112 etc
 
#3
no, I did not pilot test and I did not have text box for that particular instrument. It was a matrix table type of Likert scale with a single answer response in Qualtrics