Which categorical statistic? Help please

#1
Hi,

For my project I am using statistical methods to create useful information in a spreadsheet. I have a spreadsheet with types of products at the top and customer names on the left. Then for each customer and product a colour code is assigned to determine the state of that account (whether that company's maintinance contract is with our company). There are 4 colour codes, that say the business is with us, with a compeitior, they dont have that product, and lastly we dont know the state of that contract.

I have taken the Frequency occurences of each colour code, by product and for the complete spreadsheet. However I now need to use some statistical methods to calculate useful information from it.

I have used the Chi-square test to get some information about the significance of the data. I am now struggling with coming up with any more techniques.

I'm in need of urgent help, if anyone can help then I'd be very grateful.

Thanks in advance
 

JohnM

TS Contributor
#2
Since the "data" you're analyzing is categorical, the only thing you can really do is analyze relative frequencies / percentages, and you've already done that with the chi-square.