Recent content by RachelSSF

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    SPSS for Customer Satisfaction

    Hi Karabiner, The confusion sort out. Actually, there are some mistakes made in the questionnaire. Missing questionnaire for customer satisfaction. As a student, I don't really wish to challenge the authenticity of the questionnaire until I found the facts from expert people like you all...
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    SPSS for Customer Satisfaction

    Hi karabiner, the questionnaire was given by the university. We need to collect data using the questionnaire provided with a sample size of 100. In the data analysis part, we are expected to perform descriptive statistics, normality tests, parametric/nonparametric and correlation/regression...
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    Urgent Help for Statistic

    I have a study to establish the factors that influence consumer satisfaction with different internet banking services. Part 1 is the demographic and Part 2 are the Customer Satisfaction and Attributes of Satisfaction which were measured using the 5 Point Likert Scale questionnaires. The...
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    SPSS for Customer Satisfaction

    SPSS Data I have a study to establish the factors that influence customer satisfaction with different internet banking services. Customer Satisfaction and Attributes to satisfaction measures using 5 Likert Scale total of 23 Questions. Credibility (5 Questions), Efficiency (5 Questions), Ease of...
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    SPSS for Customer Satisfaction

    I have data collected with 5 Likert Scale Questionnaire to establish factors influencing customer satisfaction using online banking. The factors included Credibility, Efficiency, Ease of Use, Security, Problem Handling and Product/Service Portfolio. A total of 6 independent variables. In this...