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    Overall Rating for Doctors Based on IVR Data

    The IVR data gets batched every month. So I cannot be sure if the call was made on the same day of the patient's visit or after. I cannot really tell, because it depends on the doctors' preferences and how do they make their appointments schedule, but number of patients based on the...
  2. H

    Overall Rating for Doctors Based on IVR Data

    No, it is only one question, there are no other Qs such as: what is the visit type? follow-up or first visit? because the maximum time for follow-ups is 10 min and for first visit is 15 min per patient how long did they wait to see the doctor? I only have the "evaluation time" which is the date...
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    Overall Rating for Doctors Based on IVR Data

    Good Day, I have IVR "Interactive Voice Response" data from Health care system, where patient can give their opinion about the service they receive from the doctor. the are no criteria; it is only one question they have to answer which is "Are you satisfied about the service you received ? "...