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  1. R

    Urgent Help for Statistic

    I have a study to establish the factors that influence consumer satisfaction with different internet banking services. Part 1 is the demographic and Part 2 are the Customer Satisfaction and Attributes of Satisfaction which were measured using the 5 Point Likert Scale questionnaires. The...
  2. R

    SPSS for Customer Satisfaction

    I have data collected with 5 Likert Scale Questionnaire to establish factors influencing customer satisfaction using online banking. The factors included Credibility, Efficiency, Ease of Use, Security, Problem Handling and Product/Service Portfolio. A total of 6 independent variables. In this...